A. It’s very simple and cost effective. Select the products you require from our catalogue, make a note of them and give us a call. A member of our experienced hire team will be on hand to answer any questions you might have, give advice on the products and services we offer and help you place your order. You can either call 01209 831333 (8am to 5pm, Monday to Friday), fax 01209 831322 or use our ‘Get a Quote’ online form.

Q. Can I view the equipment before placing an order?

A. If there are any products in this catalogue that you would like to see please feel free to call us. We will be happy to arrange an appointment for you to come in to view the items and we can also offer advice on your function.

Q. How much does hiring cost?

A. We offer a simple pricing structure that is based on the length of time you need the equipment for. The standard is a 3-day rate (72 hours); this gives you ample time to set-up and break down after a one day event. For hires of between 4 and 7 days, our weekly rate will apply. Any additional days will be charged pro rata on the original rate. Long term, seasonal and special event rates are by quotation.

Q. What about weekends? Will I be charged the weekly rate?

A. No; weekends (including bank holiday weekends) are still charged at the 3-day rate. You will receive your equipment on the Friday and it will be collected the following Monday or Tuesday.

Q. Do you charge for delivery and collection?

A. Yes we do, but the cost is kept to a minimum. If you would rather collect and return your own equipment, that’s fine. We will be happy to help load and unload your vehicle. Our standard collection/delivery hours are between 8am and 5pm, Monday to Friday.

Q. What if I need delivery or collection at a specific time, or outside of your standard hours?

A. We can offer a bespoke delivery and/or collection service. Simply let us know what your requirements are when you make your booking and we will provide a quote for any special arrangements needed.

Q. When should I make my reservations?

A. Please book as early as possible, especially for the busy summer and Christmas periods.

Q. What if I don’t know the final number of guests for my event?

A. We advise that you book enough equipment to cater for your maximum number of guests. You can always reduce the quantities closer to the event if you need to. This is especially advisable during our busy summer and Christmas periods when it can become difficult to increase orders.

Q. What about changes to my order?

A. We welcome any amendments to your order up to 48 hours prior to delivery. Any additions are subject to stock availability. Please see the full Crystal Clear terms and conditions for our cancellation policy.

Q. How and when do I pay?

A. We ask for 50% deposit at the time of booking to secure the hire. The balance is required 14 days prior to the delivery of the hire goods. We accept payment by cash, cheque, all major credit cards or debit card.

Q. What type of service can I expect when the delivery arrives?

A. Our standard delivery/collection charges are to an easily accessible ground floor entrance. Crystal Clear personnel will neatly stack all ordered items in a mutually convenient place, check through the order with you and then ask you to sign a delivery note. Please feel free to highlight any discrepancies at this point, so we can deal with them quickly and efficiently. Special containers are provided for china, cutlery, glassware, etc. to ensure that you receive your items sanitised, undamaged, sparkling and table ready.

Q. What happens if there is a problem with my equipment?

A. We advise our clients to check all their equipment on the day of delivery. Any problems should be notified the day of delivery so that it will enable us to rectify the problem before the event starts (additional charges may be applied).

Q. What is my responsibility for equipment return?

A. Before collection, tables should be knocked down and chairs stacked. Dishes, cutlery and glassware should be rinsed free of food and returned to their respective containers. Linen should be dry and placed in the linen bags provided. Any gas appliances should be disconnected and large cooking equipment should be free from food debris. Equipment should be made ready for collection in the same place that it was delivered, unless other arrangements have been made.

Q. Do I have to sign any more paperwork?

A. Yes, before we leave with the equipment, we will ask you to sign a collection note; this means that you agree that we have collected the goods. It does not mean that we have verified that everything has been returned.

Q. What happens if I break, damage or lose equipment?

A. After collection, your equipment will be returned to the depot where it will be sorted and counted by our trained team. Any items that are found to be missing, broken or damaged (including weather damaged) will be charged for. Be sure equipment is secured when not in use and protected from the weather.

Q. Can I purchase Damage Waiver insurance?

A. Yes. Our Damage Waiver option is charged at 10% of the hire rate; this indemnifies you against the cost of accidental damage to any equipment you have hired.

Q. Who is responsible for the equipment whilst on hire?

A. As the hirer you are responsible for all the equipment hired from Crystal Clear from the time of delivery through to the collection. We advise all our clients that they should arrange adequate insurance to cover the cost of the equipment whilst in your care. We would recommend you estimate the value at 20 times the total hire cost.